Your Privacy Is Our Priority
Your personal information is kept with the highest level of protection at ai99. This policy transparently explains how we collect, use, and store your data.
This Privacy Policy ("Policy") sets out the rights and responsibilities regarding the processing of personal information between ai99 ("we", "our", "platform") and its users ("you", "your"). By using the ai99.cam website, you are considered to have agreed to the terms described in this Policy. Please read the Policy in full.
What Information We Collect
Identity Information
We collect the following information during account registration:
- Full name and date of birth
- Email address
- Mobile number (for bKash, Nagad, or Rocket verification)
- National ID (NID) or passport number (as part of the KYC process)
- Address (city and district)
Financial Information
Information collected for transaction processing:
- bKash / Nagad / Rocket / Upay account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and dates
No full payment card numbers are stored on our servers.
Usage Information
Information automatically collected while using the platform:
- IP address and device type
- Browser version and operating system
- Pages visited and time spent
- Gaming history and betting records
- Session logs and login times
Cookie and Tracking Data
Our website uses cookies and similar technologies that collect the following information:
- Session cookies (to maintain login state)
- Preference cookies (language and theme settings)
- Analytics cookies (to evaluate site performance)
Cookies can be disabled from your browser settings, though some functionality may be limited.
Purpose of Data Use
ai99 uses collected information only for legitimate business purposes. The table below lists the specific reasons we use your data:
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Registration, login, and profile verification | Contractual necessity |
| KYC Verification | Confirming identity and preventing fraud | Legal obligation |
| Transaction Processing | Deposits, withdrawals, and bonus settlements | Contractual necessity |
| Customer Support | Resolving complaints and improving service | Legitimate interest |
| Responsible Gaming | Identifying excessive play patterns and taking corrective action | Legitimate interest and social responsibility |
| Security and Fraud Prevention | Monitoring unusual activity | Legitimate interest |
| Promotional Communications | Informing you about bonus offers and updates (subject to consent) | Consent |
Data Sharing and Disclosure
ai99 never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:
Service Providers
Minimum necessary information is shared with payment gateways (bKash, Nagad, Rocket, Upay), KYC verifiers, and technology infrastructure partners. These partners operate under strict confidentiality agreements.
Legal Authorities
Information may be shared with relevant authorities in the case of court orders, government investigations, or legal obligations. Where possible, we will attempt to notify you in advance.
Fraud Prevention
If money laundering, fraud, or other illegal activity is suspected, necessary information may be shared with the relevant regulatory and law enforcement agencies.
Data Security Measures
ai99 uses industry-standard technology and processes to ensure the security of your information. Our security framework includes the following layers:
SSL Encryption
Our entire platform is protected by SSL/TLS encryption technology. All data exchanged between your browser and our servers remains encrypted.
Secure Data Storage
Personal information is stored in encrypted databases. Passwords are never stored directly — only in hashed form. No one can view your password directly.
Access Control
Only authorized staff are granted access to the information needed to carry out their specific responsibilities. All access is logged and regularly audited.
Regular Security Reviews
Our systems undergo regular security testing. Any vulnerability identified is addressed immediately.
Data Retention Period
ai99 retains your information only for as long as necessary. The following policy is followed:
- Active accounts: All information is retained for as long as the account remains active.
- After account closure: Transaction records are retained for a minimum of 5 years to meet legal obligations.
- KYC documents: Retained for up to 7 years from the date of verification.
- Marketing data: Removed from marketing lists as soon as consent is withdrawn.
- Log and cookie data: Automatically deleted after a maximum of 12 months.
After the specified period, data is securely deleted or anonymized.
Your Rights
ai99's privacy policy gives the highest importance to user rights. You may exercise the following rights at any time:
Access
You have the right to request a copy of the information we hold about you.
Correction
You have the right to request correction of any inaccurate or incomplete information.
Deletion
In certain circumstances, you may request deletion of your personal information (except where legal obligations apply).
Objection to Processing
You have the right to object to the processing of your information for marketing or profiling purposes.
Restriction of Processing
In certain circumstances, you may request that the processing of your information be temporarily suspended.
Data Portability
You may request a copy of your personal information in a structured, commonly used format.
To exercise any of the above rights, please email [email protected]. We will respond to your request within 30 business days.
Protection of Minors
ai99 is a platform strictly for adults (aged 21 and above). We do not knowingly collect any personal information from minors.
Age is verified during the registration process. If we become aware that a minor is using our platform:
- The relevant account will be closed immediately.
- Collected information will be deleted except where required by law.
- No transactions will be settled.
If you believe a minor has registered on ai99, please notify us at [email protected].
Third-Party Links
ai99.cam may occasionally contain references to third-party websites. These websites have their own privacy policies, for which ai99 is not responsible.
You are advised to read the privacy policy of any third-party service before using it. Once you leave our platform, we are no longer responsible for the protection of your information.
Policy Changes
ai99 may update this privacy policy from time to time. For significant changes:
- The "Last Updated" date at the top of the page will be changed.
- A notification will be sent to your registered email for important changes.
- If you continue using the platform after any changes, you are considered to have consented to the updated policy.
You are advised to check this page regularly so that you are always aware of the latest policy.
Contact Us
For any questions about this privacy policy or to exercise your data rights, please contact us:
Contact the ai99 Privacy Team
Complaint Submission Process
If you believe your privacy rights have been violated, take the following steps:
- First, send a detailed complaint to [email protected].
- We will provide an initial response within 7 business days.
- If the issue is not resolved, a full investigation report will be provided within 30 days.