ai99 — Safe Entertainment

Our Commitment to Responsible Gaming

At ai99, we believe online gaming should be nothing more than an enjoyable form of entertainment — your control and safety are our top priority.

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Important Notice: Online gaming is for players aged 21 and above only. Gambling can be addictive — always play within your means. ai99 is committed to responsible gaming.

Our Safety Tools

We provide a range of effective tools to keep your gaming experience on the ai99 platform safe and in control.

Deposit Limit Setting

You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set, it takes 24 hours to come into effect, but lowering it is immediate. This keeps your spending entirely in your hands.

Financial Control

Session Time-Out

Take advantage of automatic log-out after a set period of time. Choose 30 minutes, 1 hour, or any duration you prefer. Taking breaks from long sessions is important for mental well-being.

Time Management

Self-Exclusion

If you feel gaming is getting out of control, you can exclude yourself from your account for a temporary or long-term break. While self-exclusion is active, ai99 will not send you any promotional offers.

Account Break

Cooling-Off Period

Set a cooling-off period of 24 hours, 7 days, or 30 days. During this time you will not be able to log in. This feature protects you from making impulsive decisions.

Temporary Break

Gaming History Review

View your complete betting and deposit history at any time. Knowing how much time and money you have spent is the first step toward responsible gaming.

Transparency

24/7 Support Team

Our Bengali live chat team is always ready to help with any concerns or questions about gaming. You can speak directly with the support team to activate responsible gaming tools.

Live Support
21+

Age Restriction is Mandatory

You must be 21 years of age or older to open an account and play at ai99. We follow a strict age verification process to protect minors. We ask parents and guardians to use child-friendly filter software on their devices.

Signs of Problematic Gambling

If you notice any of the following signs, take a break immediately and seek support:

  • Placing larger bets to try to win back money you have lost
  • Hiding your gaming from family or friends
  • Feeling unable to stop gaming
  • Problems at work, with studies, or in relationships because of gaming
  • Taking on debt or selling assets to fund gaming
  • Feeling restless or irritable when not gaming
  • Using gaming as a way to relieve stress

Responsible Gaming Policy

Following these simple rules will keep gaming enjoyable at all times:

  • Only play with money you can afford to lose
  • Do not think of gaming as a source of income — it is entertainment
  • Set a time and money limit before every session
  • Avoid gaming when under the influence or feeling low
  • Take regular breaks and spend time with family
  • If you lose, step away and come back another day
  • Review your gaming history regularly

More About Responsible Gaming

As a trusted online casino and sports betting platform in Bangladesh, ai99 places the safety and well-being of all our members at the highest level of importance. We believe gaming should be an enjoyable form of entertainment and should never have a negative impact on anyone's life. Our commitment to responsible gaming is unwavering.

A range of safety tools are available free of charge on our platform. From deposit limits to self-exclusion, each tool gives you full control over your gaming experience. To use these tools, simply contact our live chat support team.

Self-exclusion is a step where you can block access to your own account, either temporarily or for the long term. The self-exclusion period can range from 7 days up to 5 years. Once self-exclusion is activated, ai99 will ensure that no transactions or gaming activity take place on your account during that period.

Setting a deposit limit keeps you in financial control. The minimum deposit on our platform is ৳300 and the minimum withdrawal is ৳500. Transactions can be made via bKash, Nagad, Rocket, Upay, and bank transfer. You can also set a limit on how much you deposit each day through these services.

The time-out feature is especially useful when you feel you need a short break but do not require a long-term self-exclusion. Through a time-out, you can take a temporary break of anywhere from 24 hours to 6 weeks. Your account balance will be preserved during this time.

The reality is that online gaming can become addictive for some people. If you or someone close to you feels that gaming is getting out of control, contact our 24/7 live chat support right away. Our trained team will help you take the right steps. Remember, asking for help is not a sign of weakness — it is a sign of courage.

Steps to Activate Safety Tools

1

Log In

Access your ai99 account.

2

Open Live Chat

Send a message in Bengali through the site's 24/7 live chat.

3

Choose a Tool

Tell us what you need — a deposit limit, time-out, or self-exclusion.

4

Get Confirmation

The team will activate your safety setting right away.

Support and Contact

We are always here for you with any gaming-related concerns. Reach us through any of the channels below.

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Live Chat

Get instant support in Bengali 24 hours a day, 7 days a week. Use the live chat button on the site.

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Email Support

Email us about responsible gaming at: [email protected]

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FAQ

Find answers to common questions about responsible gaming on our FAQ page.

Frequently Asked Questions

To activate self-exclusion, contact our 24/7 live chat support and request a self-exclusion. Our team will confirm your preferred duration (such as 7 days, 1 month, or long-term) and temporarily close your account.

Yes, lowering a deposit limit takes effect immediately. However, increasing or removing a limit requires a 24-hour waiting period — this ensures you do not make decisions on impulse.

Yes, your account balance will remain completely safe during a time-out or cooling-off period. Once the break ends, you can log in normally and use your balance.

You must be 21 years of age or older to open an account and play at ai99. Age is verified during registration and no accounts are accepted from minors.

No. While self-exclusion is active, ai99 will not send you any promotional offers, bonus messages, or marketing communications. We respect your decision to take a break.

If you believe a family member is struggling with gaming addiction, talk to them directly and with empathy. Contact ai99's live chat to get help from our team — we will guide you through the right steps. Professional mental health support is also worth considering.

Play with Fun and Stay Safe

Enjoy all the great games at ai99 with responsible gaming in place. Slots, cricket betting, or live casino — play what you love, within your limits.

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